14th March 2019
Customer service tracking image

Track Customer Services

Do You Track Customer Service Issues Correctly? “When asking consumers what impacts their level of trust with a company, offering excellent customer service ranked number one.” – Dimensional Research Customer Service is arguably the most important aspect of your business, whether you have a B2C or B2B business. How you respond to your customers can have a considerable effect on brand loyalty, customer retention and referrals. Moreover, with our ever increasing ability to get access to almost anything instantly, whether an Amazon Drone delivery or one of 1000’s of instantly streamable movies on Netflix, customer service must be instant and it […]
20th February 2019
Customer value image

How Much are your Customers Worth?

Customer Value Understanding your customer’s worth is a crucial part of a good business strategy and helps you understand how to put time and resources to the best use. It also helps you home in on the right opportunities and how best to grow the value of your customers. A customer’s value to your business can be measured in a few ways but the most obvious and undoubtedly most important is in monetary value. This isn’t to say however that the customer contributing the most revenue to the business is the most profitable! Things like support, additional workload, difficulty communicating, excessive product returns among many other things can quickly turn […]
22nd October 2018
Sage 200c London Workshop

AlphaLogix News – Sage 200c London Workshop

Over the last year AlphaLogix have continued to host our popular Workshops around the UK to demonstrate many of the powerful features for the products that we implement and support. The Sage 200c Workshop that we hosted in London 4th October 2018 was a huge success. Held at the prestigious One Birdcage Walk venue in Westminster, we were joined by over 20 attendees from Companies located across the UK, from Financial and Managing Directors to Commercial and Manufacturing specialists; the range of industries in attendance at this event was exciting for AlphaLogix and for Sage.   Sage 200c London Workshop […]
30th May 2018

What does CRM stand for?

What does CRM stand for? – It’s one of the most common questions we’re asked! We thought this blog would be a great way to explain the meaning and also the benefits of CRM systems in business. CRM stands for Customer Relationship Management and is a widely used piece of software for many types of business. From initial enquiry through to support and maintenance, CRM systems allow you to manage your most important assets, your customers. In short, a CRM is a repository for all of your customers, leads, prospects, suppliers and anyone else that you might need to contact. […]