12th April 2019
CRM Implementation blog Banner

How to achieve a successful CRM system Implementation

An effective and successful system implementation of a customer relationship management (CRM) solution depends on many essential components. The first step is to understand why your organisation needs a CRM system and you will need to identify which areas you want to improve and which problems need to be fixed. Regardless of how small or large your business is, the majority face common challenges in which a CRM system will help with: a requirement to get a better understanding of your customers and contacts, driving your business and sales revenue forward, improved processes to improve employee and team performance, better […]
14th March 2019
Customer service tracking image

Track Customer Services

Do You Track Customer Service Issues Correctly? “When asking consumers what impacts their level of trust with a company, offering excellent customer service ranked number one.” – Dimensional Research Customer Service is arguably the most important aspect of your business, whether you have a B2C or B2B business. How you respond to your customers can have a considerable effect on brand loyalty, customer retention and referrals. Moreover, with our ever increasing ability to get access to almost anything instantly, whether an Amazon Drone delivery or one of 1000’s of instantly streamable movies on Netflix, customer service must be instant and it […]
20th February 2019
Customer value image

How Much are your Customers Worth?

Customer Value Understanding your customer’s worth is a crucial part of a good business strategy and helps you understand how to put time and resources to the best use. It also helps you home in on the right opportunities and how best to grow the value of your customers. A customer’s value to your business can be measured in a few ways but the most obvious and undoubtedly most important is in monetary value. This isn’t to say however that the customer contributing the most revenue to the business is the most profitable! Things like support, additional workload, difficulty communicating, excessive product returns among many other things can quickly turn […]
23rd January 2019
Upgrade Act CRM image

Upgrade from Act! CRM to Infor CRM

Upgrade Act! CRM to Infor CRM Is Act! CRM struggling to keep up with your growing business? Infor CRM is the perfect upgrade to take you into the future. Act! CRM is our recommended CRM for small to medium businesses because its functionality and ease of use are unmatched, especially for the price! However, for companies experiencing fast growth or with special requirements such as manufacturers or companies with extended customer services needs, it may be time for an upgrade to a CRM with more functionality. With over 100,000 users, Infor CRM (formerly Saleslogix) delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights […]