14th March 2019
Customer service tracking image

Track Customer Services

Do You Track Customer Service Issues Correctly? “When asking consumers what impacts their level of trust with a company, offering excellent customer service ranked number one.” – Dimensional Research Customer Service is arguably the most important aspect of your business, whether you have a B2C or B2B business. How you respond to your customers can have a considerable effect on brand loyalty, customer retention and referrals. Moreover, with our ever increasing ability to get access to almost anything instantly, whether an Amazon Drone delivery or one of 1000’s of instantly streamable movies on Netflix, customer service must be instant and it […]
10th November 2017

Infor CRM Xbar – Outstanding Outlook CRM Integration

Are you using Infor CRM Xbar to its full potential? What is Xbar? Xbar is one of the most powerful CRM integrations with Outlook on the market right now.  It gives you an interactive view into your CRM system from within Outlook. Advancements in technology and sophisticated integrations with integral business software has continued to make our lives easier, automating many of our daily administrative duties, and people now have great expectations for what comes next. Xbar does not fail to meet that expectation as this integration empowers you to review and amend all of the important information in your […]
11th March 2015

SalesLogix rebranded to Infor CRM

SalesLogix rebranded to Infor CRM. At AlphaLogix we have been very happily using and selling the SalesLogix CRM since 2007. We loved the CRM so much we changed our company name to align with the Logix part of the product name! Over the years we have installed SalesLogix at more than 60 customer sites. We have 100s of happy CRM users. AlphaLogix were very excited to hear the news that Infor had purchased the SalesLogix CRM. The purchase has brought a much needed CRM into Infor’s extensive corporate portfolio. Plugging an obvious gap. The vast corporate resources available at Infor […]