Our CRM solutions provide a cost-effective, sophisticated communication and management system for internal business processes as well as external customer relationship management, increasing business efficiency to drive your business forward. From our suite of best-of-breed CRM products: Infor, Microsoft, Sage and Act! AlphaLogix strives to ensure the right CRM system is implemented properly to suit your business needs, to give your company that competitive edge. Knowledge is power, the tool is the software. Read more...

Customer Relationship Management (CRM) SoftwareCustomer Relationship Management (CRM) Software
Customer Relationship Management (CRM) SoftwareCustomer Relationship Management (CRM) Software
Customer Relationship Management (CRM) SoftwareCustomer Relationship Management (CRM) Software
Customer Relationship Management (CRM) SoftwareCustomer Relationship Management (CRM) Software

Infor CRM (Formerly Sales Logix CRM) is specifically designed for small to medium-sized businesses and divisions of large corporate organisations, Infor CRM allows you to acquire, retain and develop profitable customer relationships.

Microsoft Dynamics CRM provides you with a complete view of customer interactions, all with seamless integration to Outlook and Microsoft Office.

Sage CRM links together your Sales, Marketing and Customer Care departments within one system.

Act! CRM is affordable and easy to use, Act! is popular with small to medium sized businesses and has nearly 3 million users world-wide.


What is CRM


Customer Relationship Management is a business strategy used to manage and analyse customer interactions throughout the entire customer life-cycle. The goal is to improve business relationships, increase customer retention and drive sales growth. By monitoring the history of customer interactions from calls and emails to meetings and marketing, CRM software helps to analyse, forecast, organise and automate your business processes.

CRM software will give you and your team a 360º view of your business as it stores and makes available information on every lead, service request, communication and document. A well implemented CRM system will provide insight into all stages of your customer relationships, minimising administration and maximising productivity.



Our Approach


Based in south wales and the South West -  AlphaLogix's approach to customer relationship management solutions sets us apart in the market. We don't try to force your businesses into a system that doesn't fit and we take the time to discover which CRM solution is right for you. With unparalleled experience in dealing with numerous businesses from all market sectors, AlphaLogix has the expertise to deliver flexible CRM systems with bespoke functionality, to maximise the system’s potential to boost your company’s productivity.

We offer out of the box or customised CRM solutions from four of the major players in today’s market: Microsoft, Sage, Infor and Swiftpage, you have the freedom to choose or be advised on the customer relationship management solution that’s right for you with flexible deployment options, comprehensive training and on-going support all available from AlphaLogix.

  • Ajmal Rafique - Head of IT

    "In 2014 we embarked on an important exercise to locate a Sage Partner that could provide technical support and consultation to our teams at the level of quality that we require. We needed significant experience and expertise to upgrade our Sage system with a partner who would take time to understand our requirements and timescales.   We approached AlphaLogix who had a unique, attentive and comprehensive approach and we haven’t looked back since. The level of professionalism in the work that AlphaLogix undertakes is unparalleled and excellent."

    Ajmal Rafique - Head of IT
    Owens Group
  • Solseal Logo
    “The trade counter application developed by AlphaLogix enables us to bring together sales from our nationwide trade counters immediately into Sage 200. Stock location levels are instantly updated with each sale which has eliminated double entry of orders”
    Nick Jones
    Managing Director, Solseal ltd
  • "We have worked with AlphaLogix for the last 15 years, and they have been instrumental in evolving our IT through this fast changing technology period. We have been very pleased with their service and project management no matter how large or small the IT upgrade or how many third party software providers are involved. This testimonial is obviously evidenced by the longevity of our business relationship."

    Tim Quirke I Director, City Financial Planning
  • “Our experience with AlphaLogix has always been fantastic, we not only use them for our IT Support but also our Sage and Eque2 products. We find support across the board to be excellent, which is why we have been with AlphaLogix for over ten years.”

    Jane Fitzpatrick, Noel Fitzpatrick
  • "Sage 200 has provided the ss Great Britain Trust with the Nominal Structure and powerful reporting that Sage 50 was unable to provide."

    Angela Spreadbury I Director of Finance and Resources, ss Great Britain Trust
  • "It was a pleasure meeting you and the team at your Sage 200c Workshop. I would take this opportunity to thank you and your team for an excellent presentation."

    Nasir | RGR Facilities
  • "We have recently purchased the AlphaLink product from AlphaLogix to integrate ACT with Sage 50 accounts. We were quite apprehensive at first as we have been using Sage 50 accounts for many years and have some very established processes in place. AlphaLogix have helped make the transition simple and easy, with excellent telephone support and training."

    Mark Nichols | Business Development
  • "The support we receive from our Business Partner, AlphaLogix is invaluable. They’re always at the end of the phone ready to help with any of our requirements."

    Angela Spreadbury I Director of Finance and Resources, ss Great Britain Trust
  • "With AlphaMap I can optimise my sales team’s visits to all clients and prospects to reduce total mileage and overall transport costs including reduced fuel bills! In addition to the financial saving the team now spends less time travelling and more valuable time with clients."

    Wayne Aspley | Business Development Manager
  • "Alphalogix as our business partner have been professional and efficient in dealing with our needs and issues from the start. The development work created by Alphalogix has proved to be extremely helpful in the day to day running of our business."

    Dylan Harries I Director, J Harries Refrigeration
  • “We have used AlphaLogix for many years and always find their support and response times to be quick and efficient in resolving our issues. Whenever we run into issues they are always friendly and explain the fix to help us in the future. I have and would recommend their services to other companies.” 

    Cambrian Fuel Card Services I Sales Manager, Grace Davies
  • "Working with AlphaLogix has also been a pleasure. When we first investigated their product, AlphaLink, it was daunting. However AlphaLogix eased the confusion and we got there successfully with their help. I would definitely recommend AlphaLogix."

    Neil Harris | Marketing Manager, Plastor Limited
  • "I found the Sage 200c Workshop helpful and informative and what I learned will be useful going forwards. Thank you for an excellent demonstration."

    Fiona | Educational Advantage
  • "Thanks to AlphaLink by AlphaLogix we have successfully integrated our CRM (ACT!) with our accounts package (SAGE 50) giving us that extremely valuable information and insight to our customers in one single place. Being able to create a new Sage account from a prospect is also a great time saving factor and being able to lookup contacts based on their accounts activity."

    Neil Harris | Marketing Manager, Plastor Limited
  • "Sage 200 Extra is now embedded firmly within our Business. The Financial Reporting we receive is better than ever before and the system will accommodate our growth as we move forward."

    Angela Spreadbury I Director of Finance and Resources, ss Great Britain Trust
  • "With a busy sales team covering the whole of the UK, they have always had a need to have instant access to accounts in their area, looking at previous purchases and products including stock levels. In the past, the sales team had to call head office to obtain such information.
    We do not require a complete CRM package which can prove very expensive and takes up a huge amount of input time for the user when you could be getting sales! So when we discovered this app, it was a godsend and has proved to be a very important tool for the company.
    The app has ensured that the information required by the sales team is delivered quickly and exact, improving with every call into the customer. From a company point of view, it is a fantastic tool that saves us time and helps deliver the information to where it is needed in the field with ease, saving time and money from calls and work in the office"
    Chris Esler - Opperations Manager | Tocdental
  • “Our experience with AlphaLogix has always been fantastic, we not only use them for our IT Support but also our Sage and Eque2 products. We find support across the board to be excellent, which is why we have been with AlphaLogix for over ten years.” 

    Jane Fitzpatrick I Director , Noel Fitzpatrick
  • Purcell - Finance Director

    “AlphaCheck is a real asset to the business! Far better than the old integration from Sage, AlphaCheck allows me to search and view credit info almost instantly!”

    Purcell - Finance Director
  • "AlphaMap is one of the best add-on’s in the market place that I have discovered yet. It enables us to plan our customer visits to maximise the time available and reduce travelling time. The good thing about this add-on is that this can be all visually seen on a map that gets displayed. Installation is easy and hassle free on the clients part. I would recommend this product to all businesses as a ‘must have’ add-on."

    Sally Redwood I Redwood Innovations, Director