Our clients are from a diverse range of industry sectors so we are well versed in the demands of a wide variety of businesses and their IT requirements. This broad business knowledge has enabled us to develop a support structure that meets the specific needs of our clients. We have a flexible approach and can tailor a service package that meets your requirements if our Standard service package is not precisely what you need.
We use the powerful Infor CRM Customer Service Issue Management features that allow designated users to effectively track, qualify, and resolve customer questions and issues using the Infor CRM Client. With these features we can better analyse customer service issues to improve customer satisfaction and organisational efficiencies.
Clients may report calls and support issues to AlphaLogix by the following methods:
- Helpdesk Telephone
- Email to: firstname.lastname@example.org
- Customer Service Portal on our website – from a secure link with authorised username and password
Upon receipt of support request we will create a unique ticket outlining the Area, Category and Issue. If the client has a Support Contract then the tickets are associated with that contract and can be reported on.
The support desk is manned between 9am to 5:30pm Monday to Friday excluding bank holidays. AlphaLogix is fully accredited for all the Sage products that we provide, including: Sage 200 Accounts, ACT! SageCRM and SalesLogix CRM and we invest heavily in staff training and product certification.
IT Support Overview
We believe backups are very important which is why we offer many different solutions to meet your requirements. Our flagship product which we offer is Altaro. Altaro VM Backup is a full -featured and easy to use VM backup solution for Hyper-V and VMware, giving you all you need at unbeatable value, backed by outstanding support. You’ll be up and running in a matter of minutes, protecting your VMs by using flexible features for automated backups and offering a host of granular restore options to recover quickly and safely from hairy situations.
A few of its capabilities at a glance:
- Offsite Backup Replication, for disaster recovery protection
- Instant Exchange Server Item-Level Restore
- Supports Hyper-V Cluster Shared Volumes (CSV) & VMware vCenter great for SMB's
- Remotely manage all VM backup/restore jobs across your Hyper-V and VMware hosts
- Back up live VMs with zero downtime
- Compression and Encryption