What is AlphaMobile?
Turn your CRM System into a Powerful Field Service Management System
AlphaMobile is a comprehensive field service management and job scheduling software solution that works in conjunction with your existing CRM solution, such as ACT CRM. It helps to consolidate all your requests, communications, and tasks in one place, giving you the visibility, you need to make sure your services are delivered on time.
Whether you have a small mobile field team or a large enterprise with hundreds of field staff, AlphaMobile field service software makes your job simple.
Works in Conjunction with Your Existing CRM Solution
If you currently use an existing CRM solution such as Act! or Infor CRM, AlphaMobile field service manager is designed to work in conjunction with your existing customer data, allowing you to avoid duplicating information.
Our powerful workflow functionality allows you to schedule and assign jobs directly from your CRM, instantly transmit to your mobile devices and monitor progress from head office.
AlphaMobile is highly configurable and we have integrated it to many of the market leading CRM solutions.
Powerful Job Management Software
AlphaMobile provides a powerful job scheduling management solution which provides a central hub for your mobile workforce. The system allows you to manage all your contracts and jobs right from the initial quote, all the way to invoicing.
You can log jobs so work can begin instantly, create, edit and manage jobs with ease, add notes, costs, update a job status and schedule with mobile users. Track and report on current status of your jobs.
When a new job is received, our software will send a notification to the mobile field user to alert them. The system will also alert users if there is a change of schedule for an existing job.
Track and Monitor Expenses and Time Spent on Jobs
Users can automatically record expenses as well as the exact time spent on each job, this allows you to report and analyse where you are spending your time and which jobs are the most profitable.
Track and Update Key Customer and Contract Records
Mobile field engineers can track and update customer contract records, including the ability to add notes and attachments against customer records. The system also integrates with google maps so service engineers can easily plan their journeys each day.
Say Goodbye to Paperwork
Mobile field staff normally have a handful of paperwork to complete their service calls. There are compliance reports, works orders, time cards etc. That’s a lot of paperwork to fill out and a lot of lost time. AlphaMobile helps to eliminate the need for staff to complete paperwork and frees up time for staff to do what they do best, providing service.
Increase Efficiency and Cut Operating Costs
Providing your mobile workers with the tools to record key data electronically and perform key tasks such as managing jobs in the field has a big impact on improved efficiency which in turn reduces operating costs.
Capture Customers Signatures and Photos for Jobs
If you have mobile field staff such as engineers or delivery drivers and require the ability to record proof of delivery on mobile devices such as iPads and iPhones then AlphaMobile allows you to capture important information on jobs such as customer signatures and photos, all this information is synchronised with the head office in seconds.
In today’s competitive market, it is essential for growing businesses to implement the right job management system to help provide the best level of customer service to all of their new and current contracts.
"Sage 200 Extra is now embedded firmly within our Business. The Financial Reporting we receive is better than ever before and the system will accommodate our growth as we move forward."
Drag and Drop Scheduling
Scheduling in a job is easy with AlphaMobile’s drag and drop functionality, if an appointment needs to be moved simply drag the appointment to another slot, all information is synchronised seamlessly with your mobile workforce.
Synchronises with Sage Accounts
Field-based staff can record delivery of goods or completion of work, this can then be synchronised with popular accounts systems such as Sage 50 so an invoice can be raised, this speeds up the invoicing cycle which has a positive impact on cash flow.
Works with all popular Mobile Devices such as iPhone’s and iPads
As a leading developer of software for mobile devices, AlphaMobile works with all the leading mobile devices, such as iPhone’s, iPads as well as supporting Windows mobile and Android devices. Users can work from anywhere with an active mobile or internet connection so they can receive jobs and notifications.
If your workforce is in a low-signal area, AlphaMobile caches data for later synchronisation once they get a signal.
Links to Google Maps for Easy Journey Planning
The system links to Google maps so field based staff can plan journeys and also see the location of each customer.
AlphaMobile Service Software is used in a variety of Industries
AlphaMobile Field Service Software helps all mobile service companies get organised and help manage their work. Our extensive range of users come from a wide range of industries including engineering maintenance, property maintenance, facilities management, electricians, pest control, cleaning, plumbing, electricians, HVAC, housing associations and catering equipment maintenance.
Easily Customised to fit your business requirements
We understand that every company works differently so we designed AlphaMobile to work the way you want to. The system is highly configurable so you get a field service management system that meets your requirements.