Act! Services


AlphaLogix are Act! Hosted Partners, Act! Developers and Act! Silver Status Consultants, Accredited by Swiftpage, with many years of experience in all versions of Act! We invest heavily in staff training and all our technical staff are highly qualified and experienced.

Our product specialists, developers, support technicians and trainers are here to assist you with all aspects of your Act! CRM implementation, from consultancy and customisation, right through to training and on-going support

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Act! CRM

Act! Consultancy

Our Act! consultants will help you to get the most out of your Act! software. We take on-board your requirements, then guide you through the planning and preparation stage of your Act! implementation to make sure the system is in line with your business needs and expectations.

necessary we will undertake scoping sessions to analyse your business processes in greater detail and investigate the enhancements that may be necessary to maximise the impact of Act! on your business.

Alphalogix also has the technical IT expertise to establish whether your current IT systems meet the specifications for Act!

Act! Development and Act! Customisation

We understand that out-of-the-box Act! may not suit the specific business and industry needs, especially for larger companies. We have a skilled team of highly qualified developers who are able to develop, customise and integrate Act! to reflect the way you want your business to work.

New fields and functionality can be incorporated into your Act! CRM system from cosmetic to bespoke bolt-on customisations. The possibilities for your Act! CRM system are endless.

Alphalogix also has the technical IT expertise to establish whether your current IT systems meet the specifications for Act!

Act! Implementation

Implementing Act! can be a time-consuming, technical task and the repercussions of a poorly implemented system may lead to significant problems later on. Our technicians are here to work with you to migrate your current data or system to Act!, which may involve configuring servers or setting-up cloud hosting, workstations, templates, customisations, integrated software, such as AlphaLink and remote users.

Once we had discussed and agreed on the implementation process our technicians would typically undertake the following:
<h4.Configuration

In the configuration stage, using your business requirements we will configure Act! to suit your needs, be it office or cloud based. We will install the essential software, configure your server and setup workstations and synchronise users. Any agreed customisations or use of third-party add-ons such as AlphaLink will be configured as part of the implementation process.

Data migration

Our technicians will take your existing database which can be in anything from Excel to another CRM system and following discussion and investigation migrate it to your new Act! system. If you use Sage 50, you may be interested in our add-on, AlphaLink which syncs the two systems for real-time integration to increase efficiency.

Hosting

As part of our hosting subscription based service, we can host your Act! system on our servers. The benefit of this is that Hosting is taken care of by AlphaLogix, which reduces your IT staff and infrastructure costs. There’s also a low upfront investment and monthly payments make it easy to budget for ongoing IT expenditure.

Act! Training

At AlphaLogix we value the importance of training in your business. Our highly experienced, well qualified training team deliver courses for all Act! products on-site or at your premises. We offer standard and bespoke training courses to ensure your business maximises the value of your Act! system and prefer to train up to a maximum of six people at any one time.

For more details on our training approach, please click here. Below are the typical courses that we offer, all of which can be tailored to your specific requirements:

Introduction Course

Course Objectives: To provide a solid foundation in the principals of using Act!

Course Duration: 1 Day
Administrator Course

Course Objectives: To understand the capabilities and concepts behind managing and maintaining Act! To build the administrator skill level for in-house support to the system.

Course Duration: 1 Day

Advanced Users Course

Course Objectives: Designed for users who wish to extend their Act! knowledge and explore further the additional functional

Course Duration: 1 Day

Sign Up For Your Free 14-day Trial Of Act!

It's quick and easy to start your free 14-day trial of Act. It'll come complete with demonstration data, so you can fully explore the features and functionality of the software. All you need to do is call us on 020 8050 3216 or complete the trial form by clicking on the below banner and we will setup your free trial.

Act! Support

As part of our support package, our highly qualified, experienced Product Specialist team provides onsite, telephone and remote assistance for all versions of Act!

Telephone & email

Our technicians are available during office hours via phone and email for immediate assistance. We aim to respond to any request within four hours.

Remote

To ensure a swift resolution, using state-of-the-art assistance tools, our technicians can dial in to your workstation and take a hands-on approach to dealing with your query.

Onsite

When appropriate, our technicians can come to your office premises to assist with customisation, configuration, design and installation.