What is Alpha Tel?
Personalise your customer service with AlphaTel’s screen-popping technology for immediate access to the caller’s record in your CRM system.
AlphaTel is our Screen Popping software which uses Computer Telephony Integration (CTI) to link Infor CRM Sage CRM, Sage 50 and Sage 200 software seamlessly with your phone system to dramatically improve the cost effectiveness of your business by reducing operating costs and improving the customer service you provide.
AlphaTel will increase the efficiency of your workforce and eliminate misdials with the click-to-call function form within your CRM direct to your telephone system.<
AlphaTel Features
Screen Popping
Increase the cost-effectiveness of each call and provide a more personalised service by immediately accessing the caller’s account in your CRM system via the un-intrusive pop-up which fades in and out, much like an Outlook email.
Screen Popping software uses Computer Telephony Integration (CTI) to link InforCRM (SalesLogix), Sage CRM, Sage 50, Act! CRM and Sage 200 software seamlessly with your phone system
Click-to-call
Negate the problem of misdials with AlphaTel. Outbound Calls are made at the touch of a button as AlphaTel allows automatic outbound dialling from any CRM account or contact and logs all calls against the appropriate record.AlphaTel links your CRM with your telephone system, so with the touch of a button, you can make a call from your CRM in your telephone system without the need to re-type and potentially miss-type!
Call Log
Analyse your telephone workforce’s productivity with AlphaTel. AlphaTel logs information on every call allowing you to make meaningful reports on all phone-calls in and out of the building. AlphaTel logs all calls in and out of the premises with information on the duration, direction of the call, the caller ID and the call owner. Each phone call is logged in the caller’s relevant account in your CRM system.
Call Management
Organise your telephone workforce by assigning an account manager to each contact. With the Caller ID function, the screen-pop will show the contact and account name allowing the correct member of your telephone team to answer the phone.
Data Capture
Clean your database and gain more information with every call with AlphaTel. With the Caller ID function, it is easy to see when a caller is not in your CRM system.
Efficiency
Click-to-open the caller's record in your CRM system immediately to view their details. Never misdial with the click-to-call function from inside your CRM.
Personalise
The screen-popping function offers your customers a more personalised service increasing your selling potential.
Analyse
The logging system allows you to analyse all calls in and out of the premises, response times and analyse peaks and troughs of traffic.
Manage
Determine which member of the team should answer the phone for each caller based on account manager, department or customer type.
How it works
AlphaTel simply displays caller information as the phone begins to ring; these details appear in the bottom right hand corner of the screen in a similar way to how an Outlook email is displayed.
The Inbound Call Pop-Up shows: incoming phone number, name of contact, name of company and company account manager/group. AlphaTel uses Caller Line ID (CLI) to search your CRM or Accounts software for the correct phone number allowing you to immediately hyper-link to the correct CRM account/contact. Users are able to decide who should pick up the call and have the caller's details on screen even before answering. Outbound Calls are made at the touch of a button as AlphaTel allows automatic outbound dialling from any account or contact and logs all calls against the appropriate record.
AlphaTel Screen Popping or Screen Pop software links with: Sage 50 Accounts,(formerly Line 50) Sage 200 CRM, ACT! Sage CRM and InforCRM (SalesLogix).AlphaTel works with Analogue and Digital systems with TAPI drivers including: Avaya Office, LG, Samsung, Nortel BCM, Argent Office, NEC, Network Alchemy and VOISpeed etc. If your phone system is not listed please contact us to discuss your options with our support team.AlphaLogix can also supply a fully featured, cost effective, integrated software PBX system which works with AlphaTel. Contact us for more information.
Next Steps
If you would like to discuss how your business will benefit by implementing AlphaTel, please contact us or talk to a member of our team on 0845 259 3141