What is IT Support and Why
do you Need it?



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What is IT Support?


IT Support covers the support of any form of information technology within a business, this involves managing software, hardware, networks and maintaining processes which handle data and information. IT support provides the technical support ensuring the whole company runs smoothly.

The main task of IT support teams is to maintain computer systems and networks across a company, resolving technical problems whilst managing all software installs and configuring hardware.

Why do you Need IT Support?

Another key task for IT support is to manage a company’s security keeping systems and data safe from possible cyber threats. An IT professional will be able to monitor and fix potential security threats by installing the most effective security solutions to lower the risk of a compromised network, computer, data or software.

Just some of the areas that tech support teams manage include:

  • Computer Networks, Cabling and Wiring
  • Cyber Security
  • Spam Protection
  • Maintaining Software such as Accounts and CRM Software
  • Disaster Recovery and Backups
  • Hosting and Cloud Computing
  • Business Continuity
  • Computer Repair
  • Server Maintenance
  • Technical Help Desk

IT Support Overview

Why is Technical Support Important?

Making sure your business runs smoothly is always a high priority however there will always be problems such as software errors, user issues, installation errors, broken computers etc. IT Support also plays a crucial role in manning a company’s Help Desk. Information technology professionals are able to log problems or issues (commonly referred to as tickets or cases) to be fixed making sure there is limited downtime for your business.

IT Security Support

Security threats to company’s computer systems are increasing and IT support and manage all aspects of reducing risks to your company. Information technology security and computer security protects the theft or damage of your computer systems. IT tech teams typically look after the following areas:

  • Network Security
  • Spam Protection
  • Email encryption
  • Content Filtering
  • Unified Threat Management
  • Virus Protection

Support for Cloud Computing

Cloud computing has been widely adopted by many companies and IT professionals look after a variety of Cloud computing areas including:

  • Hosted Microsoft Exchange
  • Hosted Servers and Desktops
  • Cloud Backup and File Sharing
  • Cloud Hosted VOIP
  • Office 365

Software Support

Software is a crucial part of running your business and your IT team will need to manage installs, upgrades, remote troubleshooting, usability assistance, fixing errors and resolving technical problems. Just some of the software systems that IT professionals will need to support includes:

  • Accounting packages like Sage
  • Customer Relationship Management systems
  • Reporting tools
  • ERP systems
  • Asset Management Software
  • Data Integration
  • Communication Software
  • Service Software

Hardware Support

An IT support team would typically manage a wide range of equipment, including desktops, laptops, tablets, servers, monitors, printers, scanners and routers.

Data Backup and Disaster Recover

Backing up your data and files to a separate storage location is crucial in the event those files are lost or damaged. Files can be damaged by a number of reasons including power failures, failed hard drives, operating system fails, viruses and security issues. Typically your IT support teams will manage these backups and will manage disaster recovery by restoring those files and data.

Managed IT Support

Outsourcing your IT Services is fast becoming a popular choice for many businesses as it is cost effective and allows you to stay focused on your core business, just some of the benefits of managed IT services includes:

  • Control your Costs and Reduce Staff Costs
  • Access to Experienced IT Professionals
  • Quickly Implement New Technology
  • Reduce Risk to your Business
  • Increased Efficiency
  • Remote access allows for quick resolution to tech issues

Book a Meeting with AlphaLogix and Let us manage Your IT

As a business IT services provider with over 25 years of experience in managed IT services, we have built up a strong rapport with our clients offering an unrivalled personal level of support. Each of our technicians and product specialists are assigned as an account manager for each customer allowing us to continually build a trusting working relationship.

We make managing your business IT hassle-free, so you can focus on what you do best, growing your business.

Call us today to organise a meeting or quote on 020 8050 3216 or email us at info@alphalogix.co.uk