What Microsoft Dynamics 365 CRM User Training Courses do we offer?

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What Microsoft Dynamics 365 CRM User Training Courses do we offer?

Training users for Microsoft Dynamics 365 CRM is an important element to making sure your get the maximum return on investment for your customer relationship management solution.

Not only does Microsoft CRM training for end users help them get the most out of the software it allows your business to run more smoothly, and it enhances the quality of customer care that your organisation offers.

AlphaLogix has been training CRM users for over 17 years throughout a wide range of business sectors. As an experienced Microsoft Dynamics CRM partner we can offer you a range of training courses that suit your needs. Our training courses can be hosted on site or at one of our UK offices or in London.

Smmary of our Microsoft CRM training services:

  • Courses for Microsoft CRM can be held on site or at one of our offices.
  • Competitive training rates that suit your budget.
  • Courses available for Microsoft 365 Sales, Microsoft CRM for Customer Service, Microsoft CRM for Marketing and Microsoft CRM for Field Service.
  • Training available for new users, existing users and administrators.
  • Bespoke training available using your own CRM system and data.

Call us today or email sales@alphalogix.co.uk to discuss your training requirements

Training Courses for Microsoft Dynamics 365 CRM from AlphaLogix

Bespoke Microsoft CRM Training

One of the most popular training courses we offer is be-spoke training, it uses your data and would be held at your offices, allowing users to get the most from your current setup. We normally organise a pre training consultation so we better understand your training objectives and how you want to get the most out of your Dynamics 365 installation. Call us today to discuss or email us at sales@alphalogix.co.uk.

Introduction to Microsoft Dynamics CRM 365 Training Course

Dynamics is a powerful and very flexible solution for managing your customer relationships, providing the right fundamentals for end users is extremely important. We offer a one day course to provide an introduction to Dynamics 365 so they can master key features and understand the importance of customer relationship management.

Sales User Training for Dynamics 365

This course covers all the main features in Microsoft Dynamics CRM for Sales, it includes how you can manage relationships with customers from a sales perspective, manage pipeline and opportunities and improve sales processes to increase revenue and improve the quality of sales forecasting.

Marketing User Courses

In this training course you will discover how the features in Dynamics can help your marketing team build leads and convert more leads into sales. The course can be tailored around your company’s marketing processes and current setup. We can also train-up users on how Microsoft CRM can be integrated with your current email marketing tool such as dotmailer or click dimensions.

Dynamics Customer Service Module Training

Our training course for Microsoft Customer Service enables customer service agents to make the most of the features of Dynamics 365 Customer Service. The course is targeted at using the software to improve client retention and improve service delivery and also to setup and manage the processes to improve customer service as a whole.

System Administrator Training

Being able to customise and change key elements in Microsoft CRM is extremely important and we can deliver administrator training for dynamics 365 CRM. This provides a great foundation for your IT staff to take control of Microsoft CRM internally and make the changes and customisations when you need it.

New Feature Training for Dynamics 365 CRM

We offer a range of new features training for Dynamics, providing users with all the latest features available. Courses will vary depending on which version you currently use.

We will help you transition to the latest version and benefit from the latest Dynamics 365 features and improvements. The course content will vary depending on which version of Dynamics 365 / CRM you are upgrading from, and your job role.