Infor CRM System Requirements

We have detailed the system requirements required to install Infor CRM. Please note that these should be used as a guideline and that actual system requirements may change upon requirement analysis from our experienced Technical Team.If you require any assistance with your IT infrastructure for Infor CRM, AlphaLogix are an Infor CRM (formerly SalesLogix) preferred Business Partner, Accredited by Infor. We also have an experienced Technical Team that can advise you on any enhancements that maybe required to your current IT infrastructure to ensure that Infor CRM runs efficiently on your system.

Infor CRM Server

Hardware

Processor:

Quad Core Xeon 2.0GHZ

Memory:

12GB RAM minimum – 24GB Recommended

Hard Drive: (30% free space recommended)

Type SAS drive

30GB Free Hard Disk Space

Usage: OS hard drive 100GB with 20GB free space (anything below is subject to assessment).

Network:

1 GB NIC

Software

Operating System(s)*- 32 and 64 bit:

Microsoft® Windows® 2008 R2 SP1 Server Standard Edition

Microsoft® Windows® 2008 R2 SP1 Server Enterprise Edition

Microsoft® Windows® 2012 Server Standard Edition

Microsoft® Windows® 2012 Server Data center Edition

Microsoft® Windows® 2012 R2 Server Standard Edition

Microsoft® Windows® 2012 R2 Server Data center Edition

*All current Windows Updates and Service Packs must be applied

**NB: Please be advised that Infor do not support Infor CRM on any variation of Small Business Server, this includes Windows 2012 /R2 Essentials. Therefore, implementations of Infor CRM on SBS / Windows 2012 Essentials / R2 Essentials is not recommended for this purpose.

Remote Server*:

RDS Server Windows Server 2008 R2 / Windows Server 2012 / Windows Server 2012 R2

Citrix Presentation Server v4/4.5

Citrix Presentation Server XenApp5/6

*All current Windows Updates and Service Packs must be applied.

Web Server

Microsoft IIS is required to run in only 32bit mode and cannot run on the same machine as sites that cannot run in 32bit mode. Sage 50 Accounts cannot be installed on the same server as the Infor CRM WebHost Server SQL_Latin1_General_CP1_CI_AS.

Database Management System*:

Microsoft SQL Server 2012 Standard Edition

Microsoft SQL Server 2012 Enterprise Edition

Microsoft SQL Server 2014 Standard Edition

Microsoft SQL Server 2014 Enterprise Edition

Oracle 11g R2/12c
*All current Windows Updates and Service Packs must be applied.

*SQL Server Collation has to be SQL_Latin1_General_CP1_CI_AS.

Compatible Browsers

Microsoft Edge

Microsoft Internet Explorer 10/11 (32 bit only)

Firefox Latest

Chrome Latest

Safari 6.1 (for Mac Only)

Infor CRM Client

Hardware

Processor:

Dual core as a minimum

Quad core recommended

Memory:

4GB RAM minimum

8GB RAM recommended

Hard Drive: (30% free space recommended)

SATA 7200rpm Hard Drive with 10GB Free Hard Disk Space

*Recommend SSD Drive

Network:

1GB NIC

Software

Operating System(s)*:

Microsoft® Windows 7 SP1 Pro / Enterprise (32 and 64 bit)

Microsoft® Windows 8.1 Professional/Enterprise (32 and 64 bit)

Microsoft® Windows 10 Professional/Enterprise (32 and 64 bit)

*All current Windows Updates and Service Packs must be applied.

Compatible Browsers

Microsoft Edge

Microsoft Internet Explorer 10/11 (32 bit only)

Firefox Latest

Chrome Latest

Safari 6.1 (for Mac Only)

*All current Windows Updates and Service Packs must be applied.
*SQL Server Collation has to be SQL_Latin1_General_CP1_CI_AS.

Compatible Microsoft Office Version

Microsoft Office 2010 Standard /Professional / Office 2013 Standard / Professional / Office 2016 Standard / Professional / Office365 (32 bit only)

Please Note:

If you wish to use Microsoft Office you will need Microsoft Office 2010 Standard /Professional / Office 2013 Standard / Professional (32 bit only) / Office 2016 Standard / Professional (32 Bit)*.

Firefox / Chrome / Safari do not support the following features for desktop integration:- Drag and Drop email from Outlook and Mail Merge

Office 365 is compatible including Click to Run editions on Business and Enterprise plans.

Microsoft Office Home and Business Editions are not compatible.

*All current Windows Updates and Service Packs must be applied.

Compatible Mobile Operating Systems:

Android 4.x

Blackberry OS 10.x

iOS 8.x (iPad, iPhone)

Windows Phone 8

Browser Support

Firefox Latest

Google Chrome Latest

Internet Explorer 11

If you would like any advice or further information regarding the system requirements for Infor CRM, please call us today on 0845 257 3141 or email us at info@alphalogix.co.uk