Act! CRM system requirements


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Act CRM System Requirements

In addition to the Swiftpage specifications as listed below, AlphaLogix would also recommend that when Act! CRM is being used in a multi user environment the database should be hosted on a server that (a) Meets the minimum spec and (b) Is running on SAS hard drives not SATA hard drives.

The following Act CRM System Requirements are as advised by Swiftpage:

All minimum system requirements are based on a single-user environment (one computer accessing a local database). In a shared environment Act! Pro is designed to work with up to 10 users. Customer registration and activation are required. Your system must meet the minimum requirements to be eligible for technical support.

To view Act CRM system requirements, select your product:

Act! Pro v20
System Requirements14 GB available hard disk space2 1280 x 768 or higher resolution monitor Broadband Internet connection 2 GB system memory, 4GB for 64-bit OS 1.8 GHz processor Network Interface Card Microsoft Update Service must be current and running
Works WithMicrosoft® Office 2016 and 2013 Microsoft® Exchange and Office 365 for contact and calendar synchronization Internet Mail SMTP/POP33 NOTE: Office 2010 is no longer supported in Act! v20.1
Supported Operating Systems4Windows Server 2016 (64-bit) Windows Server 2008 R2 (64-bit)5 Windows Server 2012 (64-bit) Windows Server 2012 R2 (64-bit) Windows Server 2011 SBS (64-bit)6 Windows 10 (32-bit and 64-bit) Windows 8.1 (32-bit and 64-bit) Windows 8.1 Pro (32-bit and 64-bit) Windows 8.1 Enterprise (32-bit and 64-bit) Windows 7 SP1 (32-bit and 64-bit)
Database Server:Act! Pro uses SQL Server® 2014 Express or your existing installation of SQL Server 2008 R2 or newer. If you would like to use a different edition of SQL Server other than the one provided, please consult Microsoft documentation for specific requirements for that edition.
  • 1. Higher specification PCs and networks will improve performance, and may be recommended for certain Operating System choices. Consult Microsoft documentation for more details.
    2. Additional disk space may be required as local database size increases.
    3. SSL Secured Mail Services are not supported.
    4. Anti-Virus products are recommended but should be disabled during install and re-enabled afterwards. As with any Anti-Virus product, some configuration may be required for Act! to perform properly.
    5. Server Core installations of Windows Server 2008 R2 are not supported.
    6. Only for supported for upgrades, not new/clean installations of Act!.
  • Act! Premium v20

    All minimum system requirements are based on a single-user environment (one computer accessing a local database), and do not represent requirements for optimum performance of your Act! implementation. Customer registration and activation are required. Your system must meet the minimum requirements to be eligible for technical support.

    Act! Premium v20 (access via Windows®)
    System Requirements14 GB available hard disk space2 1280 x 768 or higher resolution monitor Broadband Internet connection 2 GB system memory, 4GB for 64-bit OS 1.8 GHz processor Microsoft Update Service must be current and running
    Works WithMicrosoft® Office 2016 and 2013 Microsoft® Exchange and Office 365 for contact and calendar synchronization Internet Mail SMTP/POP33 NOTE: Office 2010 is no longer supported in Act! v20.1
    Supported Operating Systems4Windows Server 2016 (64-bit) Windows Server 2008 R2 (64-bit)5 Windows Server 2012 (64-bit) Windows Server 2012 R2 (64-bit) Windows Server 2011 SBS (64-bit)6 Windows 10 (32-bit and 64-bit) Windows 8.1 (32-bit and 64-bit) Windows 8.1 Pro (32-bit and 64-bit) Windows 8.1 Enterprise (32-bit and 64-bit) Windows 7 SP1 (32-bit and 64-bit)
    Database Server:Act! Premium uses SQL Server® 2014 Express or your existing installation of SQL Server 2008 R2 or newer. If you would like to use a different edition of SQL Server other than the one provided, please consult Microsoft documentation for specific hardware and software requirements for that edition.
  • 1. Higher specification PCs and networks will improve performance, and may be recommended for certain Operating System choices. Consult Microsoft documentation for more details.
    2. Additional disk space may be required as local database size increases.
    3. SSL Secured Mail Services are not supported.
    4. Anti-Virus products are recommended but should be disabled during install and re-enabled afterwards. As with any Anti-Virus product, some configuration may be required for Act! to perform properly.
    5. Server Core installations of Windows Server 2008 R2 are not supported.
    6. Only for supported for upgrades, not new/clean installations of Act!.
  • Act! Premium v20 (access via web or mobile)
    Server System Requirements14 GB available hard disk space2 1280 x 768 or higher resolution monitor Broadband Internet connection 2 GB system memory, 4 GB for 64-bit OS 1.8 GHz processor Network Interface Card Router and/or Firewall that supports IPv4 NAT or IPv6
    Supported Operating Systems4Windows Server 2016 (64-bit) Windows Server 2008 R2 (64-bit)5 Windows Server 2012 (64-bit) Windows Server 2012 R2 (64-bit) Windows Server 2011 SBS (64-bit)6 Windows 10 (32-bit and 64-bit) Windows 8.1 (32-bit and 64-bit) Windows 8.1 Pro (32-bit and 64-bit) Windows 8.1 Enterprise (32-bit and 64-bit) Windows 7 SP1 (32-bit and 64-bit)
    Database ServerAct! Premium uses SQL Server® 2014 Express or your existing installation of SQL Server 2008 R2 or newer. If you would like to use a different edition of SQL Server other than the one provided, please consult Microsoft documentation for specific hardware and software requirements for that edition.
    Supported BrowsersMicrosoft Internet Explorer® 11 Google Chrome™ Browser for Windows Google Chrome™ Browser for Mac
    Supported Office IntegrationsMicrosoft® Office 2016 and 2013 Microsoft® Exchange and Office 365 for contact and calendar synchronization .NET 4.0 (required for integration features only) NOTE: Office 2010 is no longer supported in Act! v20.1
    Mobile Client System RequirementsSafari® for iPad® Safari® for iPhone® Google Chrome™ Browser for Android Internet access to Act! Premium for Web IIS server
  • 1. Higher specification PCs and networks will improve performance, and may be recommended for certain Operating System choices. Consult Microsoft documentation for more details.
    2. Additional disk space may be required as local database size increases.
    3. SSL Secured Mail Services are not supported.
    4. Anti-Virus products are recommended but should be disabled during install and re-enabled afterwards. As with any Anti-Virus product, some configuration may be required for Act! to perform properly.
    5. Server Core installations of Windows Server 2008 R2 are not supported.
    6. Only for supported for upgrades, not new/clean installations of Act!.
  • SQL Server Edition Recommendations

    SQL Express limits processor use to a single CPU but allowing multiple cores, memory used by SQL to 1 GB, and the size of your data file to 10GB. For this reason, we recommend SQL Standard for any deployment over 20 users or 5 GB in size, allowing for growth. Individual performance may vary based on actual database size, hardware variations, and product usage.

    If you require any assistance with Act CRM Support or IT infrastructure AlphaLogix are Act! Hosted Partners, Act! Developers and Act! Silver Status Consultants, Accredited by Swiftpage, with many years of experience in all versions of Act!

    Please Contact Us Here.